Return and Refund Policy

Our Return and Refund Policy was last updated March 31, 2023

Thank you for shopping at Oil Therapy Code

If, for any reason, you are not completely satisfied with a purchase We invite you to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.

Your Order Cancellation Rights

You are entitled to return the product within 14-15 days of purchase.

In order to exercise your right of cancellation, You must inform us of your decision by means of a clear statement. You can inform us of your decision by:
By visiting this page on our website: https://oiltherapy.code.blog/contact/
By sending us an email: hellooiltherapy@gmail.com

You can choose to exchange the product, return it for store credit, or get a refund to your original payment method.

Conditions for Returns

Please note that in order for the products to be eligible for a return, make sure that:

The products were purchased within 14-15 days
Products must be returned unused in the original packaging
The product must be in the same condition that you receive it and undamaged in any way.

Please note that there are exceptions to our return policy stated below. The following products cannot be returned:

The supply of products made to your specifications or clearly personalized.
Discounted items from a final sale cannot be returned for a refund nor exchanged
The supply of products which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
The supply of products which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The supply of products which are, after delivery, according to their nature, inseparably mixed with other items.

If the product is damaged in any way, or if the returned items do not satisfy these requirements, your return will not be eligible for a refund or exchange. Also, if have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.

Returning Goods

To return a purchased item, follow the steps below:

Email us with your order number and state which items you would like to return.
Make sure the items you’re returning do not have any visible signs of use and have the original tags on.
Package the products into their original packaging.

You are responsible for the cost and risk of returning the products to us. You should send the products at the following address:

[ADDRESS]

We cannot be held responsible for products damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the products or proof of received return delivery.

We will need 14 days from the day on which we receive the returned products to process your return and assess it for eligibility. The money will be refunded to the original payment method you’ve used during the purchase. After it has been accepted, we will send you an email and your refund should be in your account within 7 to 14 days depending on your bank.

Gifts

If the products were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.

If the products weren’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give it to you later, We will send the refund to the gift giver.

Digital Products

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase.

After the 14-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs.

Contact Us

If anything is unclear or you have more questions about our Returns and Refunds Policy, please contact us:

By visiting this page on our website: https://oiltherapy.code.blog/contact/

By sending us an email: hellooiltherapy@gmail.com